Jumia eCommerce Store

Jumia Kenya: The Best eCommerce Marketplace of 2022

Jumia Kenya, one of the leading eCommerce companies in Kenya, recently won the prestigious award for eCommerce Marketplace of the Year 2022 at the Kenya eCommerce Awards.

This award recognizes Jumia Kenya’s outstanding contribution to the eCommerce industry in the country, particularly in terms of innovation, customer service, and overall performance.

In this blog post, we will take a closer look at Jumia Kenya and its achievements in the eCommerce space.

Jumia kenya

Introduction to Jumia Kenya

Jumia Kenya is a subsidiary of the Jumia Group, a pan-African eCommerce platform founded in 2012. Jumia Kenya was launched in 2013 and has since grown to become one of the largest eCommerce platforms in the country.

The platform provides a wide range of products and services, including electronics, fashion, home appliances, beauty products, and much more.

Innovation and Technology

One of the key factors that set Jumia Kenya apart from its competitors is its commitment to innovation and technology. The company has continuously invested in advanced technologies to enhance the shopping experience for its customers.

Jumia Kenya has a mobile app that is available for download on Android and iOS devices. The app enables customers to shop for products, make payments, and track their orders, among other things.

Additionally, Jumia Kenya has introduced a range of payment options, including mobile money, credit cards, and cash on delivery, to make it easier for customers to pay for their purchases.

Customer Service

Another area where Jumia Kenya excels is customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any issues they may encounter.

The platform also has a robust returns policy that enables customers to return products that do not meet their expectations. This policy has helped to build trust with customers, and as a result, Jumia Kenya has a loyal customer base.

Here’s a step-by-step guide on how to shop at Jumia:

  1. Sign up for an account
    To shop on Jumia Kenya, you will need to sign up for an account. You can create an account by clicking on the “Sign Up” button at the top right corner of the homepage. You can also sign up using your Google or Facebook account.
  2. Browse the site
    Once you’ve signed up for an account, you can browse the Jumia Kenya website to find the products or services you’re interested in. You can search for products using the search bar at the top of the page, or browse through the various categories.
  3. Add products to your cart
    When you find a product you’d like to purchase, click on the “Add to Cart” button. You can add multiple products to your cart before proceeding to checkout.
  4. Check out
    Once you’ve added all the products you want to purchase to your cart, click on the “Cart” button at the top right corner of the page. Here, you can review your order and make any necessary changes. You can also apply any discount codes you may have. When you’re ready, click on the “Proceed to Checkout” button.
  5. Enter your shipping information
    On the checkout page, you’ll need to enter your shipping information, including your name, address, and phone number.
  6. Choose a payment method
    Jumia Kenya accepts various payment methods, including mobile money, credit card, and cash on delivery. Choose the payment method that works best for you.
  7. Confirm your order
    Review your order one last time to make sure everything is correct. When you’re ready, click on the “Confirm Order” button to complete your purchase.
  8. Track your order
    After you’ve placed your order, you can track its status on the Jumia Kenya website. You will also receive updates via email and SMS.

Shopping on Jumia Kenya is a simple and straightforward process. By following these steps, you can browse and purchase products with ease. If you encounter any issues, you can contact Jumia Kenya’s customer service team for assistance.

Jumia Kenya Online Shop
Jumia Kenya Online Store


In conclusion, Jumia Kenya’s award for eCommerce Marketplace of the Year 2022 is a testament to its commitment to excellence in the eCommerce industry.

The company’s focus on innovation, technology, and customer service has helped it to stand out in a crowded marketplace.

As Jumia Kenya continues to grow, it is likely to remain a key player in the eCommerce industry in Kenya and beyond.

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